Refund Policy

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1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Kholvexxchak through our website kholvexxchak.ddd.

2. Right of Withdrawal

In accordance with European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

3. Withdrawal Period

The 14-day withdrawal period begins:

  • On the day you receive the product, or
  • On the day you receive the last item if you ordered multiple items in one order

To exercise your right of withdrawal, you must inform us of your decision before the end of the withdrawal period.

4. How to Request a Return

To request a return, please contact us:

Email: question@kholvexxchak.world

Phone: +31615440111

Address: Lauriergracht 102, 1016 RP Amsterdam, Netherlands

Please provide your order number and reason for return when contacting us.

5. Return Conditions

To be eligible for a return, the product must:

  • Be unused and in its original packaging
  • Be returned within 14 days of delivery
  • Include all original accessories and documentation
  • Not be damaged or altered in any way

6. Return Shipping

You are responsible for the cost of returning the product unless:

  • The product was defective or incorrect
  • We failed to inform you about your right of withdrawal

We recommend using a trackable shipping method and obtaining proof of shipment.

7. Refund Process

7.1 Refund Timeline

Once we receive and inspect the returned product, we will process your refund within 14 business days.

7.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

7.3 Refund Amount

You will receive a full refund of the purchase price, excluding:

  • Original shipping costs (unless the product was defective or incorrect)
  • Any reduction in value due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the product

8. Exceptions to Right of Withdrawal

Your right of withdrawal does not apply to:

  • Products that have been unsealed and cannot be returned for health or hygiene reasons
  • Customized or personalized products
  • Products that have been damaged due to misuse or negligence

9. Defective Products

If you receive a defective or damaged product, please contact us immediately. We will:

  • Arrange for return shipping at our expense
  • Provide a full refund or replacement
  • Process your request promptly

10. Wrong Products

If you receive the wrong product, please contact us immediately. We will:

  • Arrange for return shipping at our expense
  • Send you the correct product or provide a full refund
  • Process your request promptly

11. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund if the order has not yet been processed for shipment.

12. Processing Time

After we receive your returned product:

  • Inspection: 2-5 business days
  • Refund processing: 5-10 business days
  • Bank processing: 3-5 business days (depending on your bank)

Total time: approximately 10-20 business days from receipt of return.

13. Return Address

Please send returns to:

Kholvexxchak
Lauriergracht 102
1016 RP Amsterdam
Netherlands

Please include your order number and return request confirmation when shipping.

14. Non-Returnable Items

The following items cannot be returned:

  • Opened products that cannot be resold for health or hygiene reasons
  • Products damaged due to customer misuse
  • Products returned after the 14-day withdrawal period

15. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired product.

16. Contact for Returns

For all return inquiries, please contact us:

Email: question@kholvexxchak.world

Phone: +31615440111

Address: Lauriergracht 102, 1016 RP Amsterdam, Netherlands

Please include your order number in all communications.

17. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

18. Consumer Rights

This policy does not affect your statutory rights as a consumer. If you are a consumer in the European Economic Area, you have additional rights under applicable consumer protection laws.